Cancellation Policies

Cabo Adventures offers the most popular tours and activities in Cabo, which is why all our excursions are operated exclusively by prior reservation.

For better control over bookings and payments, our rates and promotions are set at the time of booking, so we’re unable to adjust prices on existing reservations.

Once you receive the confirmation email, your reservation is guaranteed. If you haven't received it, please check your spam folder or contact us at info@cabo-adventures.com.

The following policies apply only to reservations made through our website www.cabo-adventures.com.

Online Transaction Fee

A 12% Online Transaction Fee will be added to your order at checkout. It is listed in the Summary breakdown as Fees.

Cancellations and Changes

The following cancellation and change policies apply only to reservations made via our website www.cabo-adventures.com

Cancellation Policy:

• More than 48 Hours Before Tour: If you cancel and request a refund at least 2 days (48 hours) before the tour, there's a 10% charge for administrative expenses.
  
• Less than 48 Hours Before Tour or No-Show: If you cancel less than 48 hours before the tour date, arrive late, or don't show, no refunds or changes are allowed.
  
• Special Promo Reservations: For bookings made under the 3x2 Promotion, no changes or cancellations are permitted
  
• Operator Cancellations: We reserve the right to cancel tours due to weather conditions, safety concerns, operational issues, or unforeseen circumstances. In such cases, we always strive to provide the best alternatives available for the affected activity. This may include rescheduling for a different date, opting for an alternative tour, receiving a one-year credit, or, in some cases, a partial or full refund.

Weather & Sea Conditions Policy:

At Cabo Adventures, the safety and well-being of our guests and crew are our top priorities. All of our tours are operated in accordance with official port authority regulations and only proceed when conditions are deemed safe.

Please note:

• Tours may operate under cloudy skies, light rain, wind, or choppy seas, as long as the conditions remain within our strict safety standards.
• Ocean conditions can vary and may affect comfort levels for some guests, especially on open-water tours.
• Experiencing motion discomfort does not qualify for a refund, as these are natural and unpredictable elements of being at sea.
• In the event of severe weather or unsafe sea conditions, tours may be rescheduled or canceled, and guests will be notified as soon as possible.

We kindly ask all guests to consider their personal comfort with motion and weather variations before booking an ocean-based activity.

Date Changes:

• 24 Hours Before Tour: You can change your tour date for free if you request it at least 24 hours before the tour. Changes depend on availability.

Changes to your reservation or cancellations can be requested via email at info@cabo-adventures.com or by calling us toll-free from the US and Canada at 1-800-916 8734 or from Mexico at +52 (624) 173-9528.

Transportation service

For the activities listed below, we offer an optional round-trip transportation service to most of the hotels in Cabo. The cost of this service is $10 USD per person.

• Dolphin Programs
• Whale Watching Photo Safari
• Luxury Whale Watching
• Luxury Day Sailing
• Luxury Sunset Sailing
• Luxury Two Bay Snorkel
• Snorkel & Sea Adventure
• Scuba Diving
• Jet Ski Ocean Adventure

If you are interested in booking this service, please contact us at least 24 hours in advance at info@cabo-adventures.com or by calling us toll-free from the US and Canada at 1-800-916 8734 or from Mexico at +52 (624) 173-9528.

>> Private Tours include private round-trip transportation.

Charges to your Credit or Debit Card

Your credit card will be charged as soon as your order is placed on Cabo Adventures’ official site - this is typically reflected in your account within 24 hours.

If the date that you choose is unavailable, Cabo Adventures will offer an alternative day or time. A 12% fee will be added at the time of purchase and will be determined at the point of checkout.

Prices and Exchange Rates

Prices are quoted and charged in US dollars.

Credit Card Safety

Cabo Adventures wants you to feel safe when making a secure reservation online. For this reason, we use Secure Socket Layer (SSL) technology to encrypt your credit card and other sensitive information when you make reservations for our tours.

The process of encryption prevents unauthorized individuals from viewing your information as it is securely transmitted over the internet. Once received, your credit card information is not transmitted over the internet again.

Fraud Prevention

As part of our Fraud Prevention Policy, the person who made the purchase may be asked to present the credit card used and a valid government-issued ID at the time of check-in.

If the cardholder cannot be present, please contact us at reservations@cabo-adventures.com for further instructions at least 24 hours prior to your tour.

If you prefer to speak to someone in person, please call us at +52 (624) 173-9528.

Whichever method you choose, an Adventure Advisor will respond in 48 hours or less.

Thank you for choosing Cabo Adventures!