Cancellation and Reservation Policies
Cancellations and Changes
In order to maintain our commitment to all of our guests, Cabo Adventure operates a strict cancellation policy:
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48 hours or more prior to excursion date - 100% refund
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24 hours or more prior to excursion date - date changes, subject to availability
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Less than 48 hours prior to tour date, as well as no shows and late arrivals - no refunds
Changes to your reservation or cancellations can be requested via email or by calling us toll-free from the US and Canada at 1-800-916 8734 or from Los Cabos at +52 (624) 173-9528. All changes are subject to availability.
Transportation service
The use of face masks is mandatory onboard our transportation
Transportation for our aquatic activities is an optional - shared service available from most hotels in Los Cabos. Guests that wish to take advantage of this service are required to pay $7 USD per person on the following adventures:
Dolphin Programs | Luxury Day Sailing | Luxury Sunset Sailing | Snorkel & Sea Adventure | Whale Watching | Scuba Diving | Jet Ski Ocean Adventure
Should you not wish to take advantage of this service, all guests are welcome to make their own transportation plans to and from the tour location at their own cost.
Booking a private tour guarantees exclusive transportation.
Charges to your Credit or Debit Card
Your credit card will be charged as soon as your order is placed on Vallarta Adventures’ official site - this is typically reflected in your account within 24 hours. If the date that you choose is unavailable, Vallarta Adventures will offer an alternative day or time. A 16% fee will be added at the time of purchase and will be determined at the point of checkout.
Prices and Exchange Rates
Prices are quoted and charged in US dollars.
Credit Card Safety
Cabo Adventures wants you to feel safe when making a secure reservation online. For this reason we use Secure Socket Layer (SSL) technology to encrypt your credit card and other sensitive information when you make reservations for our tours. The process of encryption prevents unauthorized individuals from viewing your information as it is securely transmitted over the internet. Once received, your credit card information is not transmitted over the internet again.
On the day of your Cabo Adventure, you must bring your credit card and another form of your personal ID when you check in.
If you prefer to speak to someone in person, please call us at +52 (624) 173-9528.
Whichever method you choose, an Adventure Advisor will respond in 48 hours or less.
